Bots help customers complete tasks, personally guide purchases, and deliver real-time services.
Bots understand customers' behavior over a period of time and use this data to anticipate future needs; thereby, building a deep realtionship with them and promote loyalty.
People are now spending more time in messaging apps than on social media.
By 2018, six billion connected devices will proactively ask for support. (Gartner)
By 2020, smart agents will manage 40% of mobile interactions. (Gartner)
A bot is a software application that runs automated tasks(scripts) over the internet. In most cases, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human.
Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.
— Peter Rojas
Bots can either be TRANSACTIONAL bots or CONVERSATIONAL bots.
Similar to Amazon's Alexa or Google Assistant - makes you feel as though you're talking to a real person.
This is the future of chatbots. It is rapidly approaching but not yet market-ready for companies not named Amazon or Google.
However, stay tuned. We are closer thank you think.
Most common of type of chatbot.
Think of a more robust, highly specialized, interactive FAQ.
It integrates with backend systems of record and provides automated responses and conversational menus to user-initiated questions or requests.
It is most useful in the Support and Service Industries.
This is how our JustThink bots work.