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Why Your Business Needs a Bot

Messaging apps now surpass social media use

  • 1

    Bots Can Reduce Customers' Efforts:

    Bots help customers complete tasks, personally guide purchases, and deliver real-time services.

  • 2

    Bots are intelligent enough to understand customer behavior:

    Bots understand customers' behavior over a period of time and use this data to anticipate future needs; thereby, building a deep realtionship with them and promote loyalty.

  • 3

    Bots are more personalized as a medium than social media:

    People are now spending more time in messaging apps than on social media.

  • 4

    Rising Need for customer support channels:

    By 2018, six billion connected devices will proactively ask for support. (Gartner)

  • 5

    Mobile messaging is expected to rise exponentially:

    By 2020, smart agents will manage 40% of mobile interactions. (Gartner)

  • 6

    Bots provide an additional channel for customer interaction:

    Provide additional sales and support channel to cross-sell, up-sell and support customers in real-time.

Makes sense, but what is a Bot?

A bot is a software application that runs automated tasks(scripts) over the internet. In most cases, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human.

Where are they used?

Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.

Peter Rojas

Okay, how do they work?

Bots can either be TRANSACTIONAL bots or CONVERSATIONAL bots.

What is the difference?

CONVERSATIONAL

Similar to Amazon's Alexa or Google Assistant - makes you feel as though you're talking to a real person.

This is the future of chatbots. It is rapidly approaching but not yet market-ready for companies not named Amazon or Google.

However, stay tuned. We are closer thank you think.

TRANSACTIONAL (TASK-ORIENTED/BUSINESS-ORIENTED)

Most common of type of chatbot.

Think of a more robust, highly specialized, interactive FAQ.

It integrates with backend systems of record and provides automated responses and conversational menus to user-initiated questions or requests.

It is most useful in the Support and Service Industries.

This is how our JustThink bots work.

Will People Use Them?

65

%

Consumers prefer using a messaging app when contacting a business

50

%

Consumers would make a purchase through a messaging app

50

%

Over 50% Customers expect a business to be open 24/7

What are the benefits to your customers and your business?

INCREASES USER SATISFACTION THROUGH

Immediate answers
Available 24/7
90% Correct answers
Integration with backend systems of record
Customer Autonomy
Innovative customer service

ENHANCES CUSTOMER SERVICE THROUGH

Quality and detail of responses
Multi-channel consistency
Reduced call volume in contact centers
Reallocation of investment into workforce resulting in increase in agent value
Knowledge centralization

I’m Sold. What Now?

Contact Us

WHO WE ARE

We at Just Think are a group of inspired industry veterans passionate about machine learning and how it can be used to improve the customer experience and enhance your brand value. As technology continues to evolve, so do the needs and habits of your customers. Our mission is to stay connected with the latest technology and provide tools that help our clients stay on top of their market.
    1437 W Auto Dr, Tempe, AZ 85283
    info@justthink.biz
    602-370-7774